Exchanges and returns

Items may be returned for refund or exchange within 30 days from the receipt of the order upon communication and authorization by Ulturale S.r.l.

Shipping costs for exchange or return are the responsibility of the company.

The customer will be responsible for his return and its contents until received by our warehouse. Ulturale is not responsible for lost/damaged/unreceived shipments by the couriers chosen by the customers.

If you have received an incorrect or defective item, please contact onlinestore@ulturale.com within 3 days of receiving your order to agree on how to return/exchange it.

How soon will I receive my refund?

Once we have received and inspected your return, we will send you an email informing you that we have received the returned item.

We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed within 14 days of receipt


How soon will I receive my exchange?

Once we have received and inspected your return, we will send you an email informing you of the status of your request.

You will then receive your exchange in 4-6 business days.

* Exchanges and returns are not possible on items with customization.